Favour cares a lot about your privacy. We therefore only process data we need for (improving) our services and handle the information collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services linked to it by Favour. The effective date for the validity of these terms is 20 June 2018 with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse, and what rights you have in relation to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and to whom the data can be viewed.
Web forms
On our website, you will find a number of web forms where we ask you to enter personal data, such as your (company) name, address details, e-mail address, web address and (mobile) phone number. We only use this data for the purpose for which you have provided it. All our forms use an SSL-secured connection with an encryption level of 256 bits. Our back-end systems are secured with a strong password and, where possible, two-factor authentication.
Transactional emails
If you place an order in our online shop, you will receive a number of e-mail messages regarding the status of your order. Our shipping partner (MyParcel) receives your e-mail address from us to keep you informed about the progress of the delivery.
Client management and invoicing
Our client data is stored in the CRM of our web shop software and then used for administrative purposes only.
We use Office365 from Microsoft for e-mail services. All e-mail traffic is confidential and not viewable by the processor.
Web hosting and database
Favour uses the services of 'Hypernode' to host the website. This is a trusted service provider based in the Netherlands. All data you make available to us through our website will be stored (temporarily or otherwise) on Hypernode's servers. Hypernode has implemented the necessary security techniques and under the agreement between the processor and Favour, the processor and its employees or agents are prohibited from viewing data or making data available to third parties, unless they are required to do so by law. The processor periodically makes backups of the stored data, the same guarantees and conditions apply to these backups.
PURPOSE OF DATA PROCESSING
General purpose of processing
We use your data exclusively for the purpose of our services. This means that the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you - other than at your request - at a later time, we will ask you explicit permission to do so. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and Favour or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation with fiscal and criminal investigations
Where appropriate, Favour may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but will resist within the possibilities provided by law.
Retention periods
We keep your data for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will retain this data for as long as the applicable term runs, however, employees will no longer have access to your client profile and documents we have produced as a result of your instructions.
Your rights
Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights regarding the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In case you wish to receive the data at another e-mail address or by post, for example, we will ask you to identify yourself. We keep records of completed requests; in the case of a forgetting request, we administer anonymised data. You will receive all copies and transcripts of data in the machine-readable data format we use within our systems.
You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.
Right of inspection
You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data with a list of the processors holding this data, indicating the category under which we have stored this data.
Right of rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you rectified. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.
Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relate to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to transferability
You always have the right to have the data that we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, Favour will no longer be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.
Right of objection and other rights
You have the right to object, where appropriate, to the processing of your personal data by or on behalf of Favour. If you object, we will immediately cease processing the data pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of data we process (or have processed) available to you and thereafter cease processing permanently.
You also have the right not to be subjected to automated individual decision-making or profiling. Favour does not process your data in such a way that this right applies. If you believe that it does, please contact our privacy contact.
Cookies
Google Analytics
Through our website, cookies are placed by the US company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to grant access to this data. We have not allowed Google to use the obtained analytics information for other Google services.
An overview of the cookies used on our website can be found in our Cookie Statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by e-mail.
Contact details
Favour
Postal address
P.O. Box 89
5750 AB Deurne
Telephone number
+31 (0)493 671 555
E-mail
natalie.vd.berkmortel@brandsgroup.com
Contact person
Natalie van den Berkmortel
+31 (0)493 671 555